Content Manager

Job Description

Zones is a global provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud and data Center, Networking, Security, and Managed/Professional/Staffing services.

Position Overview

The Content Manager will support our growing organization by managing our learning content daily, which includes playbooks, SOPs, videos, and policies. It also includes the management of our Digital Asset Management (DAM) content. This includes engaging in cross-departmental collaboration to identify, gather, and document processes; editing existing materials and writing new playbooks, SOPs, and policies; maintaining a regular content review cadence; providing status reports as well as other tasks to support the content being relevant and current.

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Communicate (both verbal and written) with contacts across different business units professionally and clearly to foster a sense of collaboration
• Well-versed in SharePoint structure and organization for information management
• Review content and policy submissions for completeness, spelling, grammar, and punctuation errors
• Create, maintain, and report on material updates in a regular cadence
• Maintain a list of departmental contacts and update based on terminations, promotions, departmental changes, and hires
• Create and maintain project plans, including providing status, setting reminders, assigning tasks etc.
• Able to manage multiple tasks at one time and prioritize those tasks accordingly
• Maintains solutions-oriented perspective

Required Experience And Skillset

The following are the experience and key skills required for the position:

• Education BA/BS in Business, Technology or Education or a related field
• Excellent written and verbal communication skills, including grammar, punctuation, spelling, sentence structure etc.
• 2+ years required of content writing, management, proofreading, and editing experience
• 5+ years working in the IT field as a business analyst, sales enablement, training, or operations capacity
• Ability to collaborate successfully with different levels of the organization
• Expert knowledge of SharePoint
• Ability to organize and manage multiple projects, activities, and work independently with minimal supervision
• Strong desire to learn and excel
• Team player mentality
• Strong sense and drive to develop effective tools for the environment

Key Results Expectations

This role is responsible for:

• Content
  • The retention of content
  • Proper posting of new content
  • Establishing a routine review cycle for content
  • Working with SMEs to collaborate on updates and enhancements to content
• Perform the necessary steps to manage the content maintenance process and all parties involved.

Zones Benefit Package

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Gratuity and EOBI.

We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it’s an exciting career immersed in an inventive, collaborative culture.If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!